Terms and Conditions

All consumers must agree to our terms and conditions and delivery policy prior to purchasing.

  1. Consumers have to read and agree all of the warranty policy, postage & shipping information, payment detail before purchasing.
  2. While all care is taken, any errors or omissions in the item details are unintentional (If you do find any errors or inconsistencies, please feel free to contact us and we will make the appropriate adjustments).
  3. All pictures contained within our advertising material are for illustration purposes only.
  4. Please state a physical address or PO Box for Australia Post delivery. PO Box or GPO Box addresses are not allowed for courier delivery options. We also do not deliver to Islands.
  5. Delivery is according to the terms of Australia Post or the relevant courier service, depending on what you choose in the checkout.
  6. Any estimated delivery times are based on information provided by Australia Post or the relevant courier service. These are estimates only and actual delivery times may be shorter or longer depending on individual circumstances and seasonality. GownTown can not be held responsible for any delays caused by the delivery provider.
  7. All sales are final. We offer refund within the first 30 days upon receiving your item, if the item is damaged or faulty upon receiving it. Please refer to the Refunds and Returns Policy.
  8. We do not accept liability for consequential loss, nor for injury or damage caused by circumstances beyond our control, including but not limited to misuse, neglect, excessive use, alteration, modification, defective installation, maintenance or repair of the product.
  9. We do not accept liability for loss, injury or damage caused by the use or the product in a manner not designed, recommended nor intended by the manufacturer.
  10. Whilst care is taken, we will not be directly liable for any loss, theft or damage to any goods. If problem arises, please contact us and we will do our best to resolve any issues.

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