Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Gift cards are exempt from being returned. Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
To complete a return, we require a receipt or proof of purchase.
Please do not send your purchase back to GownTown without first contacting us by email to make the necessary arrangements.
Refunds and replacements
If you have received an incorrect or defective product, contact us to arrange a return. You will be provided with a return address and a return code. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund or replacement will be processed. In the case of refunds, a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you have chosen the wrong size, we are able to arrange an exchange for the correct size. An exchange fee is payable, to cover shipping and handling costs. To arrange an exchange, please contact us.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.